Refund Policy – Covered Wagon Trailers

Refund Policy

Returns

  • Our policy is 30 days from date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer

 

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days

 

Sale items

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded

 

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with an image of the defective/damaged item and receipt of purchase to service@coveredwagontrailers.com. We will notify you of the approval or rejection of your exchange. If approved, please send your item along with receipt of purchase to: 144 Stuart Way, Fitzgerald, Georgia, 31750

 

Shipping

  • To return your product, you should mail your product (along with proof of purchase) to: 144 Stuart Way, Fitzgerald, Georgia 31750
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item